Cancellation Policy:

All appointments require a 50% deposit.

All deposits must be paid within 24 hours of receipt of the deposit invoice otherwise your appointment will not be held.

Deposits are non refundable if the appointment is cancelled within 24 hours of your scheduled appointment. If you cancel within 2 hours of your appointment we reserve the right to charge you the full amount of this appointment.

In the event of non attendance, deposits are non refundable and you will be required to pay the remaining balance of the treatment that you missed before we will book you in again.

If you have not paid a deposit for treatment or have paid up front for a course of treatment and cancel within 24 hours, we will require a cancellation fee of the full amount of the treatment or we will deduct a service from your course before we are able to rebook your appointment. This is non refundable or deductable against treatments/courses. 

If you need to reschedule your appointment, we require 24 hours notice. If we do not receive 24 hours notice your deposit is non refundable. If you give more than 24 hours notice  – your deposit will be moved to your new appointment.

If you cancel/reschedule more than once within 24 hours of your appointment, we will require full payment in advance before confirming your new appointment. 

Return/Refund Policy

Due to the nature of our business we do not offer refunds on any treatment nor do we offer refunds for any gift vouchers purchased. Course fees are non refundable and if a course is bought and you wish to cancel part of the course, you will be required to pay the difference between the normal price and course price given.

All treatment courses have  an expiry date of 12 months from original purchase date.

Gift Vouchers are non transferrable from person to person. We go through a full consultation before treatment is carried out and by going ahead you accept any risks associated with the treatment.